DEBRA A. ROSS

Page 4

 

 

Systems: MS Windows 98, 2000,2007 Professional, NT 4.0, MS-Office, Oracle Interface for Win NT, Telnet,  Metasolv MSS (6 years), Xng, Xpercom, Web Xng, Granite (7+ years), Remedy, CAFÉ, Oracle, PeopleSoft, Siebel, ICOMS, Salesforce. NetCracker

 

Network Equipment: 5ESS, DMS 500, Alcatel Lucent 1630/1631, Tekelec SS7, Tellabs, Titan 5500, Nortel Switch, ATM, TCP/IP, Frame Relay

 

 

Cablevision Division, Optimum Lightpath, NY                                                        07/2012-12/2012

Circuit/Facility Designer -Contractor

 

¡          Prepare reliable engineering circuit design (DLR) for installation, switch and service technicians to use to complete customer orders.

¡          Analyze capacity within the network for new service orders and determine the proper equipment required to satisfy customers request and future growth while working with Capacity Management to facilitate order fulfillment.

¡          Provide reliable engineering system design (DLR) for Construction, Installation, and Network Engineering technicians to use to activate new facilities for: New customer locations and Augmentations at existing locations.

¡          Provide Design Layout Record (DLRs) and Internal Service Request (ISRs) for carriers ordering facilities from Lightpath.

¡          Manage and maintain accurate databases related to customer and carrier facilities, network inventory, etc. as possible with OSSs.

¡          Update OSS databases related to Network Engineering facility information as required by changes in the network.

¡          Participate in special projects and associated duties as assigned.

¡          Assist in training Associate Circuit Designers with daily job requirements.

¡          Provide support to all Field operations personnel to ensure accurate designs for service installations.

¡          Responsible for quality assurance of all customers, internal and service related orders required for installation. Maintain a 95% quality percentage rate.

¡          Determine and initiate scope of work and methods of procedure for required maintenance window due to service effecting issues.

¡          Responsible for providing budget codes required to justify cost for equipment deployment and service implementation.

¡          Generate material equipment request forms for customer, internal and service related orders to verify proper equipment deployment for service delivery in all regions.

¡          Work with engineering department to order and establish required cross connects and fiber tie pairs to guarantee customers end-to-end network connectivity.

¡          Evaluate and determine power requirements for equipment utilization for new and existing customers

¡          Determine and initiate all required tasks to be worked by downstream departments to ensure proper order flow and service delivery.

¡          Responsible for creating building CLLI codes to be utilized by all telecom companies via proprietary Telcordia web-based systems.

¡          Troubleshoot and resolve moderate to complex circuit and/or database problems to ensure minimal delay in service delivery.

¡          Participate in the development of standards for designs operations, and network security/diversity.

¡          Communicate with other departments in reporting and resolving operational software and hardware issues pertaining to OSS. Maintain accurate network documentation, drawings, and circuit diagrams.

¡          Work in partnership with Network Planning & Engineering, to clarify and analyze Network Design Projects/Plans for implementation into the OSS and Lightpath network, to maintain/support traditional data circuits (T1, DSn, OCn) along with IP/Ethernet based services.)

¡          Set Service Delivery Project Managers expectations for order fulfillment activities related to circuit design functions.

 

Windstream Communications-Matthew, NC                                                                      12/2011- 07/2012

Coordinator – ISCS Access

¡          Coordinated installations, disconnects and changes for special access circuits including DS1, DS3 and other high speed voice and data services.

¡          Utilized Metasolv and Work Force Management to provision services with other departments involved in the circuitry process.

¡          Interfaced with interexchange carriers, connecting companies and customers to clarify and validate orders

¡          Ensured customer dates are met and completion of tasks are delivered in a timely manner for

¡          Tested and turn-up of circuits.

¡          Placed orders with other vendors for off net requirements. Track orders, FOC, and DLRs with the vendors to ensure dates are met and circuits are turned up in a timely manner.

¡          Managed Special Fiber Projects that were assigned to the Supervisors and Project Managers.

 

Time Warner Cable- Charlotte, NC                                                                                                                  04/2008-08/2010

Order Management Representative-Operations

¡          Reviews all service requests for accuracy and completeness by working with the vendors and/or account team prior to order entry/submitting and processing LNP (Local Number Ports) create customer service records (CSR) from billing data for porting customers.

¡          Communicate with Carriers that are requesting customer ports.

¡          Communicating (CSR) data to requesting LEC’s as well. 

¡          Ensures the customer is provided with appropriate written and/or verbal confirmation of critical dates within the service delivery timeframe with no interruption on services.

¡          Validating the current customer data that resides in the order management systems.

¡          Identifying potential errors trends and notify managers in the order to escalate the issue.

¡          Maintain and Resolves port out orders and tasks queues for the NC and SC regions.

¡          Negotiated service order requests from customers and input orders for installation, disconnects or  change  features with their phone services  and Utilizing TWC billing systems( ICOM”S)

¡          Manage provisioning of Video, Internet, Telephone service for business professionals for the southeast regional working with the  ICOMS

¡          Managing the data update process coordinating with varies impacted groups.

¡          Implemented Local, Long Distance, Directory Assistance, Operator Services, E911, and Choke services, for new network build-outs in the Carolina region switches

 

Spherion-Hewitt Associates-Charlotte, NC                                                                                                   04/2006-6/2007

Customer Service Associate

¡          Assisted Human Resource clients, employees and retirees with their 401K, retirement and insurance plan(s) resulting in 100% customer satisfaction.

¡          Served as liaison for customers with HR escalations resulting in 5% increase in resolution of complex HR issues.

¡          Developed and maintained relationships with service providers, vendors, and users. 

¡          Managed the day-to-day administration of divisional and/or corporate payroll and timekeeping system.

¡          Provided support to the divisions and corporate employees.

¡          Answered helpdesk employee questions and concerns via phone or email; Processing of employee direct deposit information, taxes, additional payments, deductions, Other tasks and duties as assigned.

 

Bellsouth-Charlotte, NC                                                                                                             08/2002-07/2005 Sales Consultant-/Business

¡          Consulted with customers to recommend and sell a variety of telecommunications products and services to meet customer's needs resulting in exceeding sales objective at 160%.

¡          Created customer service records (CSR) from billing data for porting customers.

¡          Negotiated service order requests from customers and input orders for installation, disconnects or change of telephone services. Implemented local, long distance, Directory Assistance, Operator Services, E911, in the Carolina region switches.

¡          Negotiated billing arrangements on accounts that are 30-90days past to in order to reopen or close accounts resulting in 85% take rate.

 

Verizon Wireless, Charlotte, NC                                                                                                             01/2002– 07/2002

Network Facility Engineer

¡          Engineered and provisioned the network for North and South Carolina. 

¡          Generated Wireless Service Requests using LSR(Local Service Request) , ASR( Access Service Request) to install and augment DS0, DS1, DS3, and up to OC48 level circuits.

¡          Monitored cell site traffic reports to identify growth needs.

¡          Developed and implemented network optimization plans, which recovered over $1 million in yearly savings.

¡          Oversaw and planned the SS7 network to ensure connectivity in various markets.

¡          Worked collaboratively with team members and telcos to coordinate circuit delivery in an adequate and timely manner.

¡          Interacted with management to develop and implement strategies, guidelines, and processes aimed at improving network quality.

 

odis-Cablevision-Long Island, NY                                                                                                    10/2001-12/2001

Metasolv/TBS Specialist

¡          Verified Service Orders in Light Path and Kenan Arbor billing databases.

¡          Transferred Service Orders from Kenan Arbor into Metasolv TBS.

¡          Successfully created CSR (customer service records) ASR (Access Service Request)  PRS,(Pebabit) and LSR (Local Service Request) and mapping to established circuit information for  DS1,DS3,DID,PRI ISDN, Centrex lines and Hunt Group.

¡          Constructed out circuits for ATM's, Frame Relay's, Point-Point, VPN's and Trunk Groups with the successful utilization of CSR Agent to QA exiting orders.

¡          Audited accounts for accuracy in Metasolv TBS and Kenan Arbor Billing Systems for assigned provisioning plan and also managed trouble ticket resolution.

 

WINSTAR TELECOMMUNICATIONS, Herndon, VA                                                                      06/1998 –06/ 2001

Network Trunking Engineer

¡          Monitored regional switches to ensure network capacity for new and existing markets.

¡          Generated CSR, ISRs, ASR, LSR to provisioning groups for order submission to augment various interconnect trunk groups.

¡          Provided Illuminet with interconnect route-sets for all tandem SS7 connections.

¡          Ensured SS7 routing and screening completions of point and clli codes in Illuminet STP network.

¡          Managed and updated Market Service Plans to reflect all current activity within the network.

 

Project Manager for Testing & Integration

¡          Managed high priority tasks and resolved issues related to the LEC, Translations, and Provisioning departments.

¡          Assisted Lucent technicians in turning up trunk groups with various LECs, CAPs and local vendors.

¡          Performed call through testing for local, long distance, E911, voice branding and DA/OPS to ensure proper routing and connectivity for future WinStar customers.

¡          Tested 64K data circuits utilizing TPI 560 & 570 test sets to capture AMA records for quality assurance.

¡          Frequently traveled to new market areas to project manage tasks for an on time switch delivery.

 

Senior Network Provisioner

¡          Implemented Local, Long Distance, Directory Assistance, Operator Services, E911, and Choke services, for new network build-outs in the Midwest and Eastern region switches.

¡          Generated   LSR (Local Service Request) ASR (Access Service Requests ) and Circuit Layout Records (CLR) to accurately provision and turn up new circuits.

¡          Constantly involved in conference calls and meetings to evaluate company growth and identify new market deployment.

¡          Resolved provisioning and routing issues with the IXC’s, LEC’s, and internal teams.

¡          Generated reports to track progress, identify jeopardy items, and provide status to management.

 

Telecom Engineer

¡          Provisioning Coordinate and managed the provisioning of Internal orders through circuit design and facilities testing.

¡          Tracked T1's and DS3's orders into the WinStar provisioning management system.

¡          Responded to office facilities inquiry and database update request. Develop plan designs and allocation in the trunk integrated record systems.

¡          Served as billing analyst Audit for high volume of RBOC & LEC invoices for bill discrepancies and cost line items.

¡          Maintained internal database to track monthly usage cost, monitor cost trends. 

 

Billing Analyst

¡          Supported projects relating to change initiatives impacting multiple businesses unites.

¡          Managed product lines and business processes.

¡          Projects require cross-divisional coordination with other departments.

¡          Communication, influence and negotiation with upper management.

¡          Provided advanced analytical support for change initiatives within the department Review contracts, research, track and recovered telecom billing discrepancies.

¡          Performed bill audits, tax analysis, and bill reconciliation against contract and tariff rates.

 

 

Strayer University, Charlotte, NC - Business Administration Studies, Attended 2010

University of Old Westbury, Business Administration Studies, Brookville, NY, Attended 1979